Worst customer service and order filling I've ever seen. When ordering Server from dropdown we selected Server 2016 and then added extra 4 core license to order. What we got was 2 of the same 4 core licenses and now OS DVD or link to get it. Called and after 30 minutes they tell my I have to buy software separately for $300+. That was not an option when selecting OS. Decided to by OS somewhere else and return these 2 - 4 core licenses. Called and started RMA process and told we'd get email that day with RAM label to return. Nothing for a week so called again and told again we'll here within a day. Nothing; then called and they said do to holiday they are behind and our request is in the queue. A month goes by and still nothing. Called today and now they say we'll get an update within 24hr. What a joke.