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Navigating the web site to find my design file is painful.
Trying to get return calls from the design consultants is difficult.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This company has issues with it's security software and they do not have the technical knowledge or expertise to address any issues that may come up. I've made several attempts to speak with someone who understands how the software works but they are clueless. Don't risk getting caught up in a software glitch when there is no one there that understands or knows how to fix it. Too many other reputable sites that you can use without risking the problems at Zen.
Tip for consumers:
This company is just not worth the risk. Buggy security software will only cause you untold grief.
Joe G.'s review of Giftcard Zen earned 5 Very Helpful votes
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So I tried to use your Message Us, and all it kept wanting was if the order if New, or existing....
13380067 Order placed Mar 13th, 2024 at 6:10 PM now april 17th. Don't spend your money at this...
Hi Joe. I am so sorry to hear navigating the website has not gone as you expected and that you have had trouble speaking to your Design Consultant. Please note that if you cannot get back to a specific person, we have a team of consultants ready to help. Please reach out to any member of our Design Team at 800-505-1905, option 2. If there is anything I can do to turn your 3-star experience into a 5-star experience, please reach out to me at socialcare@blinds.com. I am happy to help! -- Jessica N