This is the worst travel agency to deal with. Their costumer care is the most useless in all. I had book a 9-day tour to this agency and the package should include a transfer after the tour. On the day I needed the transfer the responds was:
We have tried to call the tour operator at xxxxxx, however, no one is on duty on weekend. Please arrange your own transportation from the tour hotel. We are unable to arrange the drop-off service for you now.
How would feel about that? I would suggest you book your itinerary directly to the local operator and you can save much more and not to deal with this unnecessary BS.