I placed an order in November and had not received them. I repeatedly asked for a refund and kept getting bots with generic response. Finally on January 19th I received an email from a Heather stating I would receive a refund with 5-7 days. When refund was not received, I inquired again and got another bot response. Well some of products finally arrived February 6th, but I don't want them anymore. I refuse to patronize this company any further. Prayerfully, I will receive my money back for the products I had not received.