I'm shocked to read a few very negative reviews, so I have to add my experience. I've ordered and received 5 wigs from this company in 2023. The first was a color that did not suit me so I returned it with no problems. With the next two, I had determined the correct color and I was not disappointed when they arrived. I had thought I might order two and return one, but I liked them both. A few weeks ago I found something on clearance that looked interesting. The clearance wig took a few days longer to arrive but it was in perfect condition and I was happy with my purchase. I've also done a "wig chat" to ask questions and I received answers promptly to help me narrow down my next choice. I am very satisfied that Wig Studio 1 is one of the best and most reputable wig companies in operation. I completely recommend them to all who read this review.