J K.

This travel agency was suggested due to what was supposed to be reasonable fares. I scheduled two trips, one to Amsterdam for 2 and Costa Rica for 10 individuals, Obviously Covid-19 has disrupted everyone plans to travel over the past 6 months and counting. However, had I purchased these tickets directly through Delta the price as it turns out would have been similar. Delta's direct refund policy during the Pandemic would have been a full refund with no additional fees. LMFD for the European flights demanded an upfront $150 per ticket processing fee before initiating a refund through Delta. I was able to negotiate this fee down to $100 but no upfront charge would have been required if purchased directly through Delta. For the10 tickets to Costa Rica booked on two separate billings of 5 tickets each there was a pre-refund demand for $50 per ticket ($500). Not only do I find this excessive, Delta would not have required this. I'm currently contesting this charge since their documentation sent online doesn't specify the processing charge is per ticket or per billing which I contend. Think carefully before using such fly-by-night or even unscrupulous *discount:" airline ticket agencies,