Jill M.

Tip for consumers:
Are you all ready for this? STAY FAR FAR FAR FAR FAR FAR AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the best advice I can give. Not only did they break the "contract" they had and made me sign multiple of times, they ruined more than have my belongings beyond repair and when called on it, laughed at me. When I signed up on this i was told my items would be delivered on 2/25. They called me on 2/24 at 630 pm and said they now needed an approval to drop off at my apartment. Let me ask

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Are you all ready for this? STAY FAR FAR FAR FAR FAR FAR AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the best advice I can give. Not only did they break the "contract" they had and made me sign multiple of times, they ruined more than have my belongings beyond repair and when called on it, laughed at me. When I signed up on this i was told my items would be delivered on 2/25. They called me on 2/24 at 630 pm and said they now needed an approval to drop off at my apartment. Let me ask anyone, what the heck am I supposed to do at 630 at night. The apartment complex is closed and now you are telling me that I cant get my items? They tell me if I want to do a live drop off it will be an additional $150 (which is where the truck driver waits for 1 hour while you unload) Well, what am I supposed to do? So Now on 2/26. I am given a window from 2-6, after multiple of calls I am told 530 my truck will show up. Also, for whatever reason they keep calling my mothers house in another state to give updates on if they will show or not. They have MY PERSONAL number, yet they keep calling another state while we are waiting. Well, its POURING cats and dogs. I realize mother nature isn't their fault. Well, 6pm rolls around, no truck and no one will call me or get back to me. I finally get ahold of someone, I explain, I'm upset, the man on the other end is just laughing. No regards to anything. Tells me my truck may not even show. Finally, he says well, probably truck will show about 645pm. Agent is still laughing and does not care whatsoever. Its now dark out, raining. Truck driver is here at 645. Tells me he was about an hour away when they said be there at 6. LIKE WOW. Ok, so I start to unload driver tells me his shift is done in 30 mins and i better hurry. WHAT? WHAT THE HELL HAPPENED TO THE HOUR I PAID FOR? So, my 75 year old mother, myself and 2 movers have never moved so far in the dark and rain. I get my items. THEY CLEARLY took my items off the truck put them back how they wanted. When loading the original day items were placed differently and strategically. They also took an additional foot (which after 6ft of space you pay another $150) which we did not on day of move. My couch, bed and Stairmaster are FILLED WITH SAND AND WATER. SAND? I need to know where sand came. Now, I know a storm came through. From what i was told this was not going to be touched, moved, no one would be in it, and rain or anything else would not be in it. After estimation my damages are well over $10000. No one has called me back, no one will respond to my emails and the one person I was able to speak to, laughed (again) and hung up on me. I am begging everyone, STAY FAR FAR FAR FAR FAR AWAY. PLEASE.