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Hi,
We're deeply concerned to hear about your experience and apologize for any inconvenience caused. Your satisfaction and trust are of utmost importance to us, and we strive to ensure that every customer receives their order in a timely manner.
We understand the frustration caused by the non-delivery of your package and the lack of a refund. This falls short of the level of service we aim to provide. We're committed to resolving this issue promptly and finding a suitable resolution for you.
Please accept our sincere apologies for the inconvenience. We encourage you to reach out to our support team at support@animeape.com with your order details so that we can investigate this matter further and take immediate steps to rectify the situation.
Thank you for bringing this to our attention. We value your feedback and are dedicated to regaining your trust and resolving this issue to your satisfaction.
All the best,
Anime Ape Customer Support