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Jessica K.

Contributor Level

Total Points
87

1 Review by Jessica

  • Lulugal

1/22/17

BUYER PLEASE BEWARE! The clothes are so cute online but it really is a shady company. They do not allow you to return items. I bought 5 items, 3 of which were defective (beyond poor quality - I opened my package one dress the zipper was broken, one had a 6 inch snag down the back of the dress, and the last shirt had seams that were not sewn at all straight (unwearable!). I have been trying for weeks with "customer service" to return the defective clothes and per their "easy 30 day return policy" they still have not provided me with how to return (it's no where on the website.). Instead I get the same respsonse - we will provide a 20% credit to your account. The $4.80 I would get back for the broken zipper will not cover the broken zipper and nothing can fix a dress that wasn't sewn correctly. I read bad reviews on this company and should have listened. Terrible customer service, no returns and incrediably poor quality / defective clothes (don't get pulled in my cute pictures of bad clothes.)

Jessica Has Earned 7 Votes

Jessica K.'s review of Lulugal earned 7 Very Helpful votes

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