I accidentally ordered the incorrect Decor bags (3 of them) for the diaper disposal system and so tried to return them 2 days after the 30 day period was up and they refused to take the unopened items in return for the correct ones. Some will say it's my own fault and that they have to stick to their rules but if this was a regular bricks and mortar shop they would have let me exchange them for the correct ones without question on day 32 after the purchase.