Jeremy C.

Applied for visa to Aus. The website is the first google link that comes up related to this so I assumed it was the offical process, especially given the name 'Visa Bureau'. A bit sneaky if you ask me. Paid more money for the visa than if I went through the offical method from the Australian government. They claim this price difference is because they offer help setting up things you'll need in Aus (e.g. TFN, bank account) but once I got here I quickly realised I could've easily done these things myself and saved a lot of money. None of what they offer to do for you is hard to do on your own. They are also slow to respond and the info they provide is often unclear. You never know when and how you will receive any information. When you first pay them they send over lots of different deals 'exclusive to VisaBureau clients' but honestly the savings are minimal and some are just useless. The people are friendly and do seem to want to help, however they come off as disorganised (especially once you arrive in Aus). I am annoyed because I paid all this extra money so would have hoped they would do their ONE job efficiently. I don't know what they are doing at their offices but it's definitely not running a Visa Bureau.