- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Do not under any circumstance use this service. On Dec 6,2020 my husband submitted his paperwork in person for the expedited service for our upcoming trip Feb 24,2021. It is now Feb 17,2021 and we do not have his passport. This situation is now very stressful as this was planned to be a family trip with others depending on us and has not been made any better by their customer service. There is zero culpability on their part and there is zero effort made to help us. You are better off dealing directly with the State Department as several members of the group had done that and received their passports in 3-4 weeks (understandably this is FAST), but they started their process AFTER we submitted my husbands paperwork to Express Passport. They were received 2 weeks and we still have no answers as to where my husband's passport is.
Tip for consumers:
Do not use this company.
Products used:
We hired Express Passports to provide an expedited service for a passport renewal.
Jenny S.'s review of ExpressPassport earned 2 Very Helpful votes
Jenny hasn’t received any thanks yous.
Jenny doesn’t have any fans yet.
Jenny isn’t following anybody yet.
Empty.
I will come back and change my 1 star rating once I get my refund. I went in with my paperwork...
The only benefit ExpressPassport does is automate the application process. They do nothing to...
