Obviously, this company gets paid by the auctioneers using this app, and the auctioneers wouldn't pay to use it if it didn't draw business... so when I had an issue with an auctioneer, I contacted Hibid for assistance. My request went completely unacknowledged. A simple reply was too much to ask of them. This may be the direction society is going, but in an industry that RELIES on a customer base, you dont just get to dodge CUSTOMER SERVICE bc you want to.