- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I'm in California and ordered a humidifier that took several weeks to receive and no tracking info. I finally received the item and it was DAMAGED! I emailed them and advised them and they said I could return it and they would refund shipping at $9 per kg. The item was 1 kg and I shipped back in the slowest, most cost effective way and the price came out to $130! Firebox refuses to refund me more than $9. I researched shipping companies and there is NO SHIPPING COMPANY that would have shipped this item to the UK for $9. STAY AWAY FROM THIS COMPANY.
Jennifer T.'s review of Firebox earned 3 Very Helpful votes
Jennifer hasn’t received any thanks yous.
Jennifer doesn’t have any fans yet.
Jennifer isn’t following anybody yet.
Empty.
If I can give negative stars I would. Ordered my keyboard as a gift for my daughter since January...
Hey there Jennifer,
Thank you for your review and the feedback.
We are so sorry that we couldn't refund you fully for the shipping of your return. Our returns policy and T&C's does cover this, which has to be agreed to at the time of placing a purchase. Additionally, this information is displayed on our FAQs
Give your deep disappointment with this experience, we'd love to discuss this further and see if there is anything further we can do for you. So do contact us on info@firebox.coms should you want to discuss this further.
Regards,
Firebox