Jennifer N.

Be prepared to pay at least $50 in fees, that's even with a membership and not including the tip if you ever need to order anything from a store like BJ's, Sam's club, Costco. In addition, let's say you order a case of water or cat litter.be prepared to pay a heavy lifting fee of at least $5. So that case of water for $4-5 suddenly costs the same as if you would of bought the $8-10 one at your local store.
The shoppers have become careless. The last couple times I ran into one downstairs they looked at me and my obvious 8.5 months pregnant abdomen lol and asked if I could help them carry things upstairs.

Sometimes they 'forget' the heavier items and even when I've asked for any other case of water from the store on the chat as a replacement. They just don't respond, but then when they show up they don't ring the doorbell either. (So you won't ask them why they did that probably).

They have left my order in the lobby by the mailroom instead of taking the elevator up, they have asked me if I don't have 'a man' to help me with my groceries (I thought they could select in store which orders to deliver, lol. And as far as who lives with me is none of their business.)

The replacements are truly awful and sometimes they simply just don't even care to ask if you need a replacement at all. They will easily replace a case of flavored Pellegrino cans and bring you a bottle of plain fizzy water.

They forget basic things like a 25 pack of toilet paper from Costco, but they don't forget to charge you. Then you have to get a 'credit' to your account (not a refund to your card) and need to reorder, tip again and wait again and pay fees again. I'm sure this works for the Instacart company as they make double the fees that day.
Other times they act as if you're bothering them because they have to bring a large order.

It seems they are more concerned with their tips than with providing good service now that the pandemic is over. It's really not worth the hassle anymore. Fixing each order takes time. You never know what you're gonna get. The app sends excessive notifications after you place the order, etc. Hopefully this company collapses for all the stress they have caused their customers. I can't imagine what elderly people must be dealing with, they can't go downstairs to get their groceries etc.