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On a sunday I was on hold for 2.5 hours and today on hold for over 5 hours. If you reach out someone will call you back eventually. Very happy with our first trip, cancelling a recent trip booked through the site, additional charges to change it were triple what we originally spent, so crazy.
Tip for consumers:
to change or cancel your trip you have to call.... good luck getting someone to answer.
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Hello Jennifer, Sorry you are having trouble getting thru on the phones. Would you provide a confirmation number so I can locate and assist you with your reservation?
Thank you,
Customer Service at Vegas.com