The closing took 3 hours where they had all the paperwork wrong, they sent a notary who they forgot to send the pw to and the Realtors had to print. Buyers handed over a check for remaining balance and left with no keys or instructions as to how to take possession, because AUCTION.COM did not supply any. They never kept contact with me even after assigning an asset manager who NEVER ONCE (JACK DYU) responded to a single email.