Jennifer g.

I've ordered a few times from Hello Molly because they only issue store credit (and charge you return shipping each time) and I got stuck in a vicious cycle because their clothes are extremely low quality. I've gotten better stuff from Shein. The last order I placed has no delivery ETA and has been floating around with USPS for almost a month now. Btw, they also use the cheapest method of shipping so be warned. I reached out to customer service and they told me to follow up with USPS rather than send a replacement order or issue another awful round of store credit. I've never had a company tell me it's my problem when the order they shipped gets lost.
To add salt to the wound, they rented a yacht last week to throw a party for their coveted "influencers" and have been posting on Instagram nonstop about it. So instead of issuing customers their own money for returns or even simply sending a replacement order that probably cost them $14 to buy from the same company that manufactures for Shein, that's absurd. That is TERRIBLE company policy if they want to exist long term. All these reviews complain about the same issues over and over and the owners don't seem to care. Sorry guys, you won't be getting a cent from HM because they need it for their fancy yacht rentals.