Jeffrey S.

I have been a loyal Gravity Pope customer for years, going on nearly 10 now. In that time, my experience with the company has truly been a mixed bag in terms of customer service and the quality of merchandise received. Shoes, often very expensive shoes, often arrived damaged, and it's difficult to get earnest help from an understanding representative who gets the disappointment and deals with you fairly. These guys rarely get the amount of time, energy and cost involved in a purchase. My most recent purchase was the breaking point! The last pair of Italian-made $400 fiorentini & baker boots, that I had been coveting for months, arrived with half-a-dozen long and severe creases, indicating a lot of try-ons at the store, and carelessly handled by their staff. No one bothered to address these issues before shipping them to me. When I reached out to customer service, my experience with Taylor was pretty horrendous. He clearly has no training in de-escalation. Despite my attempts to get him to "get it," and work something out with me to get these repaired, I was met with insults and disrespect, before I finally lost it. He then had the gall to chastise me for using the word bullsh*t, though it was well deserved. Claiming it as threatening and profanity. I'm not sure what world Taylor is living in, but he has no business being in retail. I have twice now requested a supervisor, and those calls have been ignored. Gravity Pope has lost this customer for good.