Jeff H.

Found this store via the Bonanza website. Ordered a box set of movies on blu-ray in November of 2011 for a Christmas gift. Once we tried to play the movies, there were skips, pixilation, speeding up and slowing down, etc. We believe the discs to be copied/pirated. When contacting Bonanza, they sent us to the actual seller, asiaproductsdirect.com. They asked for a video of some of the issues. We sent that and no response for over a week. When I e-mailed them again, I told them I wanted to return the product and get a refund. They said "Unfortunately, we are unable to issue refunds due to a Paypal account limitation. Very sorry about that..." When I suggested they just send me a check I was told "I don't even have a blank check and haven't written one in over 10 years." When I said that I think they are KNOWINGLY violating copyrights by selling pirated material and that I would go to the authorities about it
If I didn't get my money back, the reply was " You can threaten all you
Want to try to get what you want, however, it does not justify it. It's
People like you who puzzle me... as you seriously think the customer is King. You may be King to large corporations who have tons of capital and business influence, however, individual sellers like myself... we are not able to do business in that manner. Now... to be a nice guy I was going to give you instructions on how you could possibly not only get a refund, but also keep the product you ordered. But... since you want to take the rear-end approach, I will let you figure that out on your own. Thank you."

I have contacted Bonanza with the detail but have yet to hear back from them. I will post re: Bonanza once their actions are known.