I ordered MedicalAlert for my 82 and 84 year old parents. Customer service is awful! I had a difficult time getting bills but they would call and harass my parents about payment. My mom set off the fall pendant often, accidentally. The responders were rude to them about it. I canceled the service, sent back the equipment, they received the equipment on August 21 and sent me a bill on September 3. Now they are going to still make me pay the August bill. Stay away from this company!