Jeanette H.

I signed up with STASH 3 months ago but I started noticing they were taking out $5 here and $10 there so I decided this was not for me. I am on social security so I don't have a lot to play with or should I say lose. So I tried to close my account the "easy" way and I was running into roadblocks in every direction. You need to sell your stocks. Ok where? They send me an email where to do that. I sell my stocks. Ok try again. Nope, you still have stock that need sold. Now where? I can't find them? Now they tell me I have some in an IRA um ok. Try and find those. Ok there is a few there. Oh then I'm told my bank account is not connected. Why? You guys keep taking money out of it? So I reconnect it again. Then back to selling my little stock. So now remember I want to quit so I am told I had to sell everything, right? Ok so then I see I had my refund sent to me. This was new since they had my bank account. Well I never got the check. Then I noticed they were depositing it in my bank but they rejected that, huh? I send them an email stating I would like to know what the hold up is on closing my account and getting my refund. Then on March 9,2023 I get an email from Evan, a Customer Service Manager of STASH who tells me he is so sorry for all the inconvenience I have gone through. Please sign and date this IRA form and email it back and he will OVERNIGHT my check to me. Fine I'll sign it but I am 62 years old. So I sign it that day and email it back. Guess what…5 days later, no check. Now I get an email from them asking me if I'm still interested in working with them since it's been a WHILE SINCE THEY HAVE HEARD FRIM ME! Really? So I call them. I've lost it now. The young lady is trying to tell me that she sees that I sent the form back but now they need to have verified before they can send me my refund. So now here it is March 21,2023 and I receive another email from my guy Evan. He tells me he is sorry for the delay in getting my refund to me but he is going to get it out to me and baring any problems, I should have it by WEDNESDAY! Hmmm what happened to his promise to overnight my check?! Oh by the way. Did I mention this is only for $48.00? If they like this for that small amount, could you imagine if it was in the thousands. I'm sorry but you have got to laugh about this amount.