Keurig offered me a "free" Mini Plus Brewer, if I signed up for their auto ship, in December. It's mid February: I've already had these problems.
*Reporting a Non Sufficient Funds, when there was plenty of money in that account.
*Not letting me change the address for shipping without calling them.
*Not letting me change the payment info. (I wanted to use a points card.) without calling them.
*Not letting me change the shipping date.
* They changed the shipping date without letting me know... Still don't have my second shipment of coffee.
I'm going to try to give them back their free machine, and get out of their auto ship... so unhappy!