Jayme S.

I am posting this experience on every site I can to warn people about this horrible company. Amazingly (after reading these reviews), I did get the item that I ordered, but there was no communication regarding shipment or when the delivery would be. I considered buying from a local Home Depot or Lowes, but homeeverything had a "$100 gift card" with purchases over a certain amount, so I determined that I would save money that way. I was supposed to have gotten my gift card in 10 days; it took two months and about ten phone calls (10-20 minutes on hold each time) for me to actually get the email with instructions on the gift card. When I followed the instructions in the email, I found out that the "gift card" will actually only work if you spend more than the amount of the card - to actually get $100 off the price of your meal, you have to spend $200 on the meal (who does that?!?!); that's not a gift card - it's a discount. Nowhere in their promotion did it say "terms and conditions may apply" or anything like that. Here's what it said, verbatim from the promotional emails that I am still getting. Save $1000 and get dinner on us! Claiming your gift card is easy! Simply enter the coupon code "DINNER100" when making a purchase of $300 or more. Ten days after your order has shipped, you will receive an email with your $100 restaurant.com gift card and instructions on how to redeem it. Enjoy! One Gift Card per order. - Notice the "dinner on us" part? I have called them five times about this; the customer reps, when they actually ANSWER THE PHONE, are extremely brusque, and they get angry and rude when you contradict them. One fellow told me to email *******@homeeverything.com. I emailed Albert twice, and got no response either time. I called back, spoke to an equally rude rep, and was told that Albert was the wrong person to email; I needed to email *******@homeeverything.com. I asked if he was in the habit of answering his email, since Albert obviously doesn't, and I was assured that Jamie definitely answers customers' concerns as they are very important to him. I have emailed Jamie twice to no avail. I am waiting for Monday to call them back, since they have no hours on the weekend or after 3PM on Friday. I already reported them to the Better Business Bureau; they have had over 80 complaints in the past three years. I wish every one of their customers would take the time to complain; these people should be run out of business.