Jason L.

For a company that states they have an experienced vet that visits weekly and 30 years experience in shipping animals i would say they fall short in both catagories. I recently ordered some tree frogs.The shipping methods were extremely substandard and unfortunately one did not make it and was dead on arrival due to a heat pack being placed directly on top of the deli cup the frog was in. The two surviving frogs are in very poor condition, bacterial infections of the skin most commonly associated with a dirty enclosure. Which would of been present before being shipped. I e-mailed the company about the situation, and requested any information i could get on the frogs, i. E. diet, age, possible exposure to disease, etc. all i got in response was, ok we'll ship you a new one, they were all alive and healthy when we shipped them, things happened. No where in there did they express any concern for the two still living animals, nor did they even acknowledge my questions about the background of the frogs. This was also the second request i had made about the background of the frogs. Previous request was also ignored. I would definately reccomend avoiding this company, unless poor service and sick animals is what you want.