Jasmine R.

I used to LOVE onestopplus/fullbeauty, I've been a customer for over ten years. However, now I am a lost customer. They have always been slow as far as getting items shipped out but because the prices were so good especially during sales I put up with it. NOT ANYMORE!

I placed an order in May and I knew there would be a delay due to the volume of orders due to covid. Great 7-10 days I get it. However I never received any updates or anything so I called and was told I couldn't cancel my order because it was in process and was supposed to be shipped the next day. I still have not received shipping notification so I used their chat to contact them and was told it could be up to 14 days, okay cool little peeved off but I'll work with it. STILL no shipping update so I called again and was told that if I would have cancelled it during the first phone call (which I was told I couldn't) that all would have been taken care of but now it's "deeper" into processing and nothing can be done as far as canceling the order. Okay fine, I'm fuming by this time and they hit me with "it will be another 3-4 weeks before it ships". I blew a head gasket this is absolutely REDICULOUS! Especially when I can go online to Wal Mart and order the same items at a bit of a higher price and the same brand and have it in 4-6 days!