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Hard to reach and once I do reach someone they never do as they say. I hate LELO's warranty lots of hoops to jump, long delivery times, and I will never buy a LELO product ever again. Plus I had to pay to send the product back with tracking across the country.
Tip for consumers:
Don't use this site
Products used:
Lelo sona
Jasmine K.'s review of LELO earned 2 Very Helpful votes
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Dear Jasmine,
Thank you for your feedback.
I'm sorry if the process took longer than expected. I'm afraid that we can't locate your warranty claim based only on the information provided in this review, however we do hope that everything is resolved now. In case it isn't and you require further assistance, I kindly ask you to reach out to us again and we would be more than happy to help! Kind regards, Nova@LELO