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Jaremy K.

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Experience: Computers & Technology

Member since July 2015

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    0

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1 Review by Jaremy

7/24/15
They require tremendous patience with their customer service. I went back and forth with them for 6 weeks to try to get the correct parts I needed for their "new" product. The company sent out 4 different packages. At the end of it, they wanted more time to get it right. And when I said that I wanted to return them, they told me that I had to pay the shipping since the products were not damaged and that they would charge me a $7 restocking fee because part of the product worked. Ridiculous!! This is a horrible example of customer service. They should pay for the shipping and not charge a restocking fee since the product was not entirely useable. Also, I think 6 weeks and 4 attempts is more than enough tries to fix the situation.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!

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