Janna H.

Tip for consumers:
Do not buy anything that needs the app, don't expect help with any product, don't expect the warranty to cover much of anything.

Products used:
We just purchased the Shark ninja 2-in-1, self emptying model (rv 2610) and so far, I'm just ANGRY at Shark. The vacuum will connect to wifi, but not the app. The problem is with the app connection. I have tried every single troubleshooting video and article available. We're close to the router, internet speed tests day everything is fast, so please don't give me that line of crap AGAIN. I've rebooted everything so many times, I stopped counting. It never successfully creates a map and it simply will not communicate with the app after initial setup steps. I've deleted the app, tried adding a new robot, all of it - multiple times. Nothing. Works. I'm ready to throw it into the street, it's so frustrating. Then, top that off with finding out Shark actively does NOT want to help you. They make it impossible to get any help beyond a chatbot and online articles. Terrible app design, terrible customer experience. I was so excited for this product and all you've done is successfully create someone who is going to tell everyone - don't buy this product or any vacuum that uses the app. You will regret it.
Today I used the callback number the online troubleshooting guide told me to use, and the number DOESN'T WORK ON CUSTOMER SERVICE ISSUES. I regret this purchase deeply. Don't buy this product, it won't work and Shark has made it IMPOSSIBLE to get any help.