Janice S.

They need to test Librela more and quit telling vets that it has no side effects. The side effects of thirst, uncontrolled urination, lack of appetite, loss of coordination plus the baseball size tumor that grew in one month, robbed my 8 year old Shepherd rescue of his will to live.
This company does not know which dogs are good candidates for this shot. They haven't done enough testing to know which conditions, drugs, etc will interact with the shot.

UPDATE: I was contacted by the Voice of the Customer department and offered a replacement after sharing my experience in a customer service survey (and a few places online). Much happier now with the customer service than I was before.

Purchased Black/Blue cover in May and less than 4 months later, the bubbles are falling off in straight lines. We think based on the spacing, that the lines are where it was folded for shipping. We roll the cover off to swim and store in the shade. In the Swim is claiming chemical damage. I disagree. The pool is tested every other day and it is hard to keep enough chlorine in the New Mexico Sun. Ph has been right all summer.

They use this warranty as a selling point, but won't honor when it is needed.