Janet Z.

Facility had warped wood floors in their gym (see photos) stained carpets throughout as they look they have not been cleaned in 20 years. Noise level was impossible to sleep before midnight due to wedding parties during the week. Cruise guests were dragging their luggage above us each day at 5am, breakfast buffet was off limits to us before 7:30am. We had tours scheduled & we were refused dining BUT cruise guests were allowed. After meeting with the hotel manager Alessandro Agosto he offers us 10% off for 2 nights but then RENEGED his offer. I disputed charge on my Platinum AMEX but did not prevail. SAVE your money- choose another hotel in Sorrento. Amex was useless.

Ordered 4 pillows which arrived and were extremely flat and cheaply made. The quality is terrible and my husband and I immediately knew they had to be returned. I started a return and promptly received my shipping label. The 4 pillows were returned. Six (6) months later I received a "bill" for the shipping cost as a return fee and re-stocking fee. Contacting customer service was an AWFUL experience and I would NEVER recommend ANY product from My Pillow based on the rude behavior of the customer service representatives, the quality of the pillows were highly inferior and the fees to ship and return are disappointing to say the least.