We bought a watch for our son for Xmas & as it was too large we took it to a reputable jewellers, he adjusted the strap but also advised the rivot on the fastener was broken and would require us to return the watch as it would wear and break. We have sent e-mails but as of yet are still awaiting replys. It appears to be a case of taking the money but not interested in the customer or complaints once purchase made, and poor aftersales service. I wish I had read the reviews - there is no way I would have made any purchases, but I have learnt a lesson.