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I have a lawn tractor I purchased in 2020. It was built in 2019, per the model and engine number. I had to find a part for it, when to the troy-bilt website, ordered it, and got the wrong part, returned it after a lengthy wait on the phone and many transfers and automated messages...finally got a human, got the label and sent the return. Ordered the new part, and again was sent the wrong part. Correct part number, wrong part attached to it. Confirmed when I called in again, another lengthy automated message and transfers. I completely understand why people just give up on returns. Troy-bilt has made it so difficult to speak to someone for help or find what you are looking for, either by chat or by phone, that I will NEVER deal with them again AND will tell everyone I know not to as well. This has been the absolute worst experience of my life with a product I have purchased...I am an IT support person myself and a developer. Troy-bilt needs to do better...on all fronts!
Tip for consumers:
Review your customer care process. YOU are horrible at that!!!! Horrible!!!
Products used:
I didn't purchase a new one as I still have yet to get the correct part I ordered AND the refund for the return. I am past angry and frustrated.
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