Jamie D.

Wrong Size Sofa - Ordered 'Nantucket Chais Corner Sofa'. After waiting just over 3 months for delivery when it arrived it was incorrect size. Sofa now blocks a doorway.

With loads of chasing on our behalf, M&S have admitted that sizes on their website were incorrect but despite promises they will contact us to amend we have had no meaningful contact from M&S. Customer service is absolutely appalling.

Timeline of events:
29/01/2021 - Sofa ordered online.
04/05/2021 - Informed M&S sofa wrong size and sent them photo proof with measurements.
05/05/2021 - Received voicemail from M&S simply stating that sizes were correct. Phoned customer services again and informed them none of our questions had been answered or photographic proof had been addressed.
13/05/2021 - After no contact from M&S contacted customer services and spoke 'customer referrals team'. They informed me their website had incorrect measurements and they would launch an investigation.
20/05/2021 - No contact from M&S. Sent email requesting update.
22/05/2021 - Received reply that someone would contact me.
26/05/2021 - STILL NO CONTACT FROM M&S. Emailed to request further update.
28/05/2021 - Received reply that someone would contact me.
02/06/2021 - to this date have still had no further contact or update from M&S.