I'll start with the positive- their bistro stools are amazing. Very high quality and they are perfect for families as they clean up easily.
Now the bad- their shipping is a joke. Not only did I need to spend $100 to ship 3 12 pound stools, they basically sent them using FedEx's cheapest option. It's taken OVER A WEEK for them to get here. What year is it?
Oh and the kicker on this- there's a Serena and Lily store in my town, but they don't carry inventory! What a joke!