I became a quality mentor on the site. After witnessing an excess of chats that were beyond abusive and bringing them to the attention of admin only to find indifference, I must warn others to stay away. The paid staff doesn't do any actual work on the site nor do they care for quality. They ride on the backs of free volunteers who are never properly trained nor monitored.
If you want to tell someone about your problem and walk away feeling x10 worse, this is the right place for you.