Jacqueline N.

I bought 2 expensive items from Cult Beauty during the Black Friday sale which entitled me to a 25% discount. Firstly, the system applied the wrong discount so I ended up paying more than what it should be. Because of this mistake from CB, I was penalised with local import tax because the invoice amount was higher than it should be.
So I started contacting CB requesting for an updated invoice so that I can request for a refund with DHL and then the nightmare started. They just refused to issue it or update my account online. When i asked why, the sales person just said they can't do it and will escalate to a senior person to contact me and I'm still waiting. I find this really dodgy! Which decent company is not able to correct a mistake and re-issue an invoice? So now i'm slapped with wrong price charged to my card and local import taxes. I think i overpaid compared to what the Black Friday discount gave me which is just ironic.