Jacqueline B.

A week after ordering a beginner pack, my product hadn't shipped. I'd been in contact with customer service a couple times trying to figure out why there was a delay in shipment on a product that was said to be "in stock and available for immediate shipment" according to my email order confirmation. Unfortunately, I received no other help or insight into the delay except that shipping had been upgraded to overnight. Well what good does that do if the product doesn't get shipped? When I couldn't get any real reason for the continued delay, I cancelled the order.
All I wanted was some insight and communication and couldn't get it, so decided to cancel the order. I'd rather spend money with a company that understands the value of communication with its customers.
This is such a poor reflection on the business that it will deter me from trying Fender Play as well. To learn guitar.
Complete bummer of an experience (except for the fact Fender saved me money for the time being while I borrow a guitar).