Jack Q.

I tried to buy a dryer online at sams club. What a horrible experience. The app kept giving me a cant deliver in your area message even though we are right by a sams club and used multiple addresses that we have had deliveries from them to those addresses so we chatted with customer support. They tried to fix it and couldn't so told us to call the Walmart support and go to sams through them(corporate support). They told us the issue is parcel doesn't deliver in our area because of COVID. Since i know deliveries are happening every day in my area and I deal with freight plus this was a dryer not a parcel I knew this wasn't correct but the person also said they had product at store. I didn't believe this was true but thought maybe they were in the back of the club so I hung up and called the store. They said they do not stock them and they are online only. I called customer service back and they tried and this person (3rd) tried but could get it ordered either and said they would open a ticket with tech support and I would hear back in 48-72 hrs. 6 days later NOTHING. No call no email. Ridiculous! Yes I bought a dryer somewhere else. The first and last person i talked to tried but couldn't resolve my issue. The other just wanted to get us off the phone. They had no clue. With that said about 2hrs wasted of my time and much frustration.