Thumbnail of user isabellah15

Isabella H.

Contributor Level

Total Points
111

1 Review by Isabella

  • Hostelworld

7/26/19

I booked through them last minute. As I had made the booking (non refundable) I realized it was the hotel that said they had no availability.
The contract stated, no matter what, I had to pay to Hostel World 38 Euro via PayPal and the Hotel would then charge me for the room to my cash card. It also stated that booking was conditional on confirmation by the hotel 24 hours prior.
I sent the hotel an email with the "confirmation" of Hostel World and never received a confirmation.
As my friend was arriving within hours I booked her into other accommodations - last minute and at a lower standard, since no availabilities could be found with my criteria (locality).
I never heard from the hotel, even though a local phone number was provided.
AFTER 24 hours into the stay of my friend my cash card startet to be charged 5 times at 40 Euro. Not the whole amount mind you, but a minor charge per day.
Talking with the proprietors they stated that it was considered as a no show, that I had to pay therefore and the room "JUST" had been rented out! So NO ROOM and NO SERVICE.

The Hotel Anixi Boutique Hotel at Athens will hear from me by legal way. They supported they never needed to confirm!
And... they said literally, that service did not mean or constitute communication with the customer, but only the provision of a room!

IT IS A SCAM!

Isabella Has Earned 1 Vote

Isabella H.'s review of Hostelworld earned a Very Helpful vote

Isabella hasn’t received any thanks yous.

Isabella doesn’t have any fans yet.

Isabella isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user marinaa137
4/5/24

I booked a hostel that said "free cancellation up to 5 days in advance" in the header field or in...

Thumbnail of user contatopamellapalmeira
3/28/24

I booked a stay in Venice through Hostelworld, but due to a mistake on my part, the dates were...