AVOID THIS COMPANY
In December 2019, I purchased 5 plane tickets from Shiva Travel to fly to Seattle for my family Alaskan cruise in April 2020. Total ticket price was $960. Then, when my vacation cancelled due to COVID-19, I asked for refund or travel credit. Shiva travel representative Victor Vance charged me $75 per ticket, ($325 total) cancellation fee, and asked to pay upfront in order to get $960 Refund 2 weeks later.
I never heard from them since. I called Shiva travel several times, but each time I was told that refund is coming"next week". Now we are in August, the refund never came. Shiva travel pocketed my tickets money and my cancellation fee money.