HOWARD J.

I sent this message to Puls this morning regarding my experience with them yesterday:

I had an appointment yesterday for a TV mounting in a two or three hour time frame in the afternoon. I got two emails from you, the first saying you would "see [me] soon," the second saying my technician would be someone named "Jose." There was no indication that you were looking for a technician nor any suggestion that my appointment was less than definite. But neither Jose nor anybody else showed up, and I received no notification that you would not be coming.

I called this morning to decide on whether I should "reschedule." When I asked whether I could be assured that someone would come at the appointed time, your representative candidly told me that there could be no guarantee.

On your web site, you purport to make definite appointments for service. If you were honest, you would say that a technician would come "if available." Even worse than this deceptive advertising is not providing any notice to the consumer that the appointment would not be kept.

I will post this message as a review of your company on all appropriate web sites.