American Home Shield has been a frustrating, time consuming and expensive experience. I have been sent contractors who were unfamiliar and/or unable to work in my appliance brands, contractors who fraudulently marked jobs as "complete" when they NEVER scheduled and an appointment NOR did they do any assessment, contractors who refused to submit detailed diagnosis of my repair leading to limbo for months while AHS runs circles around their documentation procedures. Most customer service reps are located off shore in Trinidad or the Philippines and the call hold times are typically between 1-2 hours.
In the end, I've had to spend hours on multiple calls and ultimately pay out of pocket for both appliances AND repairs because of the terrible service procedures and customer service. Avoid this company!