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I made a couple separate orders from this company, and haven't received any of them. They even sent me an email about one, saying it was delivered but it DEFINITELY wasn't. I tried to contact them but only received an automated email directing me to general FAQs, where I was informed that they claim no responsibility for items not received. The responsibility is on the buyer! I think this is completely unacceptable and totally ridiculous. I am writing reviews on every forum I can. Spread the word that this company is bogus. Even BBB advised to avoid this company.
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Hi Holly,
We are very sorry to hear you have not received your orders and we want to make sure you receive them. There are certain circumstances where the shipping carrier claims responsibility for undelivered packages, but we do everything to make sure our customers receive their items in a timely manner. Please email us at help@diademboutique.com and our customer support team will look into this issue and solve this in a reasonable manner. Thank you!