I placed an order January 11 from a Memphis Branch (1430 union ave) and they did not deliver in a timely manner! When I called, they acted like they would do me a favor! So they took my money, and did not bother to call me to let me know they were not sending my order. Try calling customer service and it's horrible. I love EA, but this experience has left me looking around for more quality products and efficient branches to complete my request.