Herb D.

I ordered a very nice looking flower basket of colorful flowers and greenery called the garden basket for a funeral.
After ordering online I called the 800 number to verify the order to ensure it was received and that the correct arrangement was listed. After receiving the 100% guarantee over the phone I awaited the delivery. What was delivered was no where close to what I ordered. All of the flowers were changed, all of the greenery was changed and the nice white basket was replaced with an ugly burnt orange ceramic bowl. When we called to tell them they delivered the wrong arrangement they stated that it was simply a case a replacing the flowers, greenery and planter most likely due to the "local" florist not having the products needed to produce what I ordered. What FTD is saying is you might as well call them and tell them to pick something out, anything, and deliver it. And oh by the way can I pay a premium price for the dollar store material you sent?