They advertise 9.99 and charge 17.54+5.95. Try to contact customer service and get a recording that hangs up on you. Go to their web site and it is a chat room. I will have the credit card charges taken off my card. When UPS attempts to deliver I'll send their junk back. Don't even go to their web site, you can get a better product at Save Mart or just about any sports store.