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I have an Issue with the Hotel, it was in such a bad condition that I did not do the check in. Super.com does not have a phone number, no help, no reimbursement. NO customer service. This people request an letter from the hotel via chat, a formal letter from the Hotel for the reimbursement and it will charge a big fee, this is a scam. Do not use. The crazy part is super.com does the reservations trhu Expedia and when you call them, Expedia bounce you back to them.
Helmer D.'s review of Super.com earned a Very Helpful vote
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Confirmation Number: B_13882863 Paid a lot of money to the super.com, arrived to the hotel, spent...
Hi Helmer,
We're sorry to hear that the accommodation did not meet your expectations. Rest assured that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications.
For context, we source our hotel rooms from a variety of partners as well as wholesalers and we pride ourselves on our access to exclusive deals. We trust this clarifies matters for you.
Please understand that, as a third-party booking service, hotel standards, amenities, staff and other guests' behaviors are beyond our control. However, we recognize their importance.
For swift resolution, direct communication with hotel management is recommended. They can best address concerns and enhance your stay. If the accommodation refers you to us, exceptions to policy may apply, so please obtain written confirmation of the agreement for our Support team.
Please note that we do have a 24/7 Support team. When in need of assistance, you can reach out to one of our 24/7 live agents, and they will be happy to assist you.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
We trust this explanation brings clarity to the matter.