Once you place an order on line, you can't cancel on line. The emails go unanswered, phone number is bogus yet they are able to charge to your credit card. I disputed the charge and they claimed they sent me the product. I ordered and tried to cancel the shoes on June 27,2023. While I was in the process of disputing the charge the shoes arrived on August 3, and I returned them in their original package on August 4. So as of today I paid for shoes I don't want and they have the shoes.