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Great selection. Easy to navigate.
Yesterday was a mess. Today it was excellent - the way it used to be - quick and efficient.
I tried three times to get out of the new "Chat" selection and had to start over. I've been a customer for a long time, and ordering cards was so easy and simple before. Now there's heaps of advertising, people's comments that I didn't care to read, etc. It's no longer quick and efficient. I did not want to edit the inside of the anniversary card. I wanted it to be blank because I didn't like the message.
* GreetingCardUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I selected one card and it aasked "place in cart", and I clicked on that. Then I con tinued shopping. I selected another card, and it said "place in cart and check out" I clicked on that. I filled out all the info - name, address, etc, and then it said that I had only one card in my cart. I had a hard time adding the one I first selected.
* GreetingCardUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Helen,
Taylor from GreetingCardUniverse wanted to reach out to you personally about your review:
Sorry to hear you experienced difficulties placing your most recent order. Our customer support is always willing to help you out with any questions or if any assistance is needed. Had you contacted us, we could have put the card back in your cart. If you have an account and are logged in, this will keep things saved in your cart for you. When not logged in, if your computer refreshes or clears cache, it could cause your cart to clear. If you ever have any questions or concerns, please contact our customer support. We are more than happy to assist you in any way that we can.
Hope this helps. Please let me know if you have any other questions or if I may be of further assistance.
Kindest regards,
Taylor
* GreetingCardUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Helen,
Taylor from GreetingCardUniverse wanted to reach out to you personally about your review:
Sorry to hear you experienced difficulties placing your most recent order. Our customer support is always willing to help you out with any questions or if any assistance is needed. Please keep in mind, we do strongly recommend using a desktop when editing or customizing a card for purchase although if using a mobile device I recommend scrolling down to the "Full Site" link at the bottom of our site to easier navigate. If you ever have any questions or concerns, please contact our customer support. We are more than happy to assist you in any way that we can.
Hope this helps. Please let me know if you have any other questions or if I may be of further assistance.
Kindest regards,
Taylor
Great! Quick and efficient
Excellent selection
Quick service
- great selection with specialized recipients
- excellent, quick service
When I had one omission in the address section, I had to type in the entire address section over and over again. I've never had that problem before.
What a special card! Excellent!
Convenient
Broad selection
* GreetingCardUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Helen,
Taylor from GreetingCardUniverse wanted to reach out to you personally about your review:
We're very sorry to hear you were unable to get a hold of our customer support via telephone. Please keep in mind we are open from 9am to 6pm PST Monday- Friday. If you ever need extra assistance with anything or have any questions you can also try our LiveChat or send us an email at support@greetingcarduniverse.com.
I hope this helps. Please let me know if you have any other questions or if I may be of further assistance.
Kindest regards,
Taylor
Excellent search engine - quick and easy
Love all the choices and the simplicity in ordering Very efficient.
I've never tried to personalize a card before, and I was not successful with the process. I've always been extremely satisfied before.
Excellent choice!
Excellent service!
Excellent selection
Excellent service
I had trouble finding a good, large-print birthday card today. I usually zip right through things and have been 100% satisfied.
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Empty.
Thank you! I can't wait to see my card when it arrives! Easy selection process and check out!
Hi Helen,
Taylor from GreetingCardUniverse wanted to reach out to you personally about your review:
Thank you for your feedback. We're sorry to hear this and greatly appreciate to know if there is anything more we can do to make your experience better than ok. Your shopping experience is very important to us therefore I will be sure to pass this along. Please let us know if you ever have any questions or need any extra assistance when ordering. We hope you are pleased with your order upon receiving.
Kindest Regards,
Taylor